Frequently Asked Questions (FAQ)

1. Do you offer refunds?

• Digital products: Non-refundable. Once a file or template is sent, it can’t be returned.

• Custom & personalized items: Non-refundable, unless we made a mistake or the item arrived damaged.

• Physical, non-custom items: Refunds/exchanges accepted within 7 days if unused and in original packaging.
  👉 See our full [Refund Policy] page for details.

2. How do I access my digital products?

       After purchase, you’ll receive an instant download link by email. If you don’t see it, check your spam/junk folder. Still can’t find it?         Contact us at [info@lovnloyalty.com] for help.

3. Do you take custom orders?

     Yes! We love custom projects. Submit your request through our Custom Orders page, and we’ll confirm pricing and turnaround             time with you before starting.

4. How long will shipping take?

• Orders are processed within 3–5 business days (custom orders may take longer).

• Shipping within the U.S. typically takes 3–7 business days depending on your location.

• Tracking numbers will be provided once your order ships.

5. Do you ship internationally?

        At this time, we only ship within the United States.

6. Can I cancel my order?

       Digital and custom orders: Can NOT be canceled once work begins.

       Physical, non-custom orders: Can be canceled within 24 hours of purchase for a full refund.

7. What payment methods do you accept?

       We accept major credit/debit cards, PayPal, and secure checkout through Wix Payments.

8. How can I contact you?

       Reach out to us via our Contact Me page or email us directly at [info@lovnloyalty.com]. We aim to respond within 24–48 hours.